According to the latest report of the Polish Information and Foreign Investment Agency (PAIiIZ), almost 200,000 Poles are already working in the Business Services Sector (BSS), making it the fastest growing area of Polish economy that currently creates the most job posts in the whole country.

Katowice has successfully combined tradition with modern technologies

Katowice has successfully combined tradition with modern technologies

The report “BSS in Poland” was presented on Monday in Katowice, which – together with the Upper Silesian conurbation – is considered an employing leader amongst other centres of business services in Poland. 71 offices in Katowice employ more than 16,000 people, which constitutes 8.4% of the overall employment in the BSS sector and ranks the agglomeration as fourth in the whole country, right behind Krakow, Warsaw and Wroclaw.

Katowice making its way to the top

The latest report by PAIiIZ confirms the strong position of Katowice and the Upper Silesia agglomeration on the map of the modern BSS sector. Our position is reflected in the fourth ranking place in terms of the number of people employed in the BSS centres. Activities aimed at strengthening Katowice’s investment attractiveness bring results, – commented the deputy mayor of Katowice Bogumił Sobula.

According to the report, there are a total of almost 193,500 people working in 852 centres of this kind located in 27 Polish cities.

These are unique people, 90% of them have completed higher education. What’s important, no one transfers only simple business tasks to Poland any more, Poles are engaged in ambitious international projects, – stressed the president of PAIiIZ Bartłomiej Pawlak.

An average BSS centre employs 227 people, however as many as 36 centres of this kind (16 of which are located in Krakow) employ over a thousand workers each. Services are provided in 40 languages, and the number of different business processes, managed from offices located in Poland, amounts to more than 1,700. Tasks related to software development and IT services, as well as services from the field of finance and accounting, customer service, infrastructure and human resources are the current dominant investment venues.

Foreign investors choose Upper Silesia

Only 268 out of 852 BSS centres in Poland are run by companies with Polish capital. The most of foreign investments are coming from the USA, Germany and Great Britain. The Upper Silesian agglomeration is most often chosen by companies with US (15 centres) and German capital (7 centres). The region boasts also BSS centres with English, Dutch (5 centres each) and French capital (4 centres).

Apart from Krakow, Warsaw, Wroclaw and Katowice, there are thousands of people employed in BSS centres in Gdansk, Lodz, Poznan, Bydgoszcz, Torun, Rzeszow, Szczecin and Lublin.

Important factors

PAIiIZ representatives estimate that for the BSS investors the key factor in choosing a location for a BSS centre is the availability of qualified employees with specific language and technical skills. Therefore, Poland with 415 universities is, from this point of view, the most attractive market in Central and Eastern Europe.

Among other important factors for the implementation of projects, investors list – among others – well-organised public transportation, IT facilities, accessibility of modern office space, efficient cooperation with local authorities, attractive incentive schemes and high quality of life in the cities considered.


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